Analyzes and resolves significant problems. Problem resolution requires considerable analysis of multiple components or conflicting issues. Applies broad understanding of program, organization, system and/or client needs to resolve highly complex problems. Identifies new services and opportunities for process improvement. Interprets and applies complex rules and regulations. Knowledge of local, state and University policies/procedures; to include Alaska State Statutes. Knowledge of APSIN/NCIC and NLETS regulations and policies. Knowledge of Dispatch regulations/manual and procedures.