Customer Service Representative I

Chugach Electric Anchorage, AK
Chugach Electric Association is recruiting for a Customer Service Representative(CSR). This is a regular full time position.

The CSR position will interact with customers via phone and in person by responding to consumer requests, receiving payments, creating connect/disconnect orders and other services as requested.

To be considered for this position, please complete the on-line application . Please include a resume and cover letter describing how your qualifications and experience relate to this position by the closing date on the posting. (Incomplete applications and those without a resume will not be considered.)

Duties:

* Processes, in person and by telephone, member service requests such as connect and disconnect orders.

* Answers telephone and correspondence inquiries by members.

* Maintains customer information system by gathering and updating active member account information.

* Operates the switchboard and acts as a receptionist to direct callers and visitors when needed.

* Operates the meter reading and billing interface, reviews applicable reports and intitiates action as needed.

* Receives and processes consumer payments made in person or by mail.

* Researches and completes general requests from members regarding payments, refunds and capital credits.

* Reviews, researches, resolves and provides answers to general billing inquiries including billing adjustments and billing corrections.

* Performs the duties of lower classifications as assigned.

* Cross-trains with other Member Service Representatives as assigned.

* Work is conducted in a standard office environment. Some overtime may be required.

Qualifications:

* High School diploma or equivalent is required.

* Knowledge of basic office technologies including 10 key calculators with accuracy, copiers, fax machines and telephones.

* Prior office experience with public contact is preferred. Some computer training is desired.

* Required to type 35 net words per minute. Testing will be done at Chugach Electric.

* Cash handling experience preferred.

* Must have good communication skills and a service oriented attitude.

This position is subject to the terms and conditions of the Office & Engineering Personnel Agreement between Chugach Electric Association, Inc., and the International Brotherhood of Electrical Workers, Local 1547.