Consumer Loan Collector FT

Lobel Financial Anaheim, CA
Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that likes their employees to learn and grow, then partner with Lobel.

As a Consumer Loan Collector you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.

Additional duties include phone and email communication and maintaining a variety or organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.

Basic Responsibilities

* Make collection calls and/or write correspondence

* Provide professional customer service regarding collection issues

* Process and review account adjustments

* Resolve customer discrepancies and short payments

* Monitor and maintain assigned accounts

* Meet department defined department goals and activity metrics

* Perform other assigned tasks and duties necessary

* Enlist the efforts of supervisors/management when necessary to accelerate the collection process

* Must communicate & follow up effectively with customer accounts in a timely manner

Skills & Qualifications

* Excellent time management skills and ability to multi-task and prioritize work

* Bilingual English / Spanish is REQUIRED

* Strong attention to detail

* Excellent written and verbal communication skills

* Computer proficiency

* Working knowledge of Microsoft Office programs

* Ability to work in a fast paced goal oriented collections department

* Strong organizational, negotiation, and problem solving skills

* Working knowledge of company policies and procedures

* Commitment to excellent customer service

* Previous customer service experience a plus

* High school diploma

* Compensation: DOE

Company Benefits

* 401K with company match

* Medical, dental and vision

* Optional life insurance

* Paid holidays

* Paid vacation and sick days

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.

Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.