Frozen Clerk

Hy-Vee Ames, IA
Job Title: Frozen Foods Clerk FLSA: Non-Exempt

Department: Frozen Foods Revision Date: 05/2018

General Function:

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers;Frozen Foods Manager, Assistant Frozen Foods Manager

Direct Reports: None

Primary Duties and Responsibilities:

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include)

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

* Rotates and replenishes merchandise and ensures highest quality standards are met.

* Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.

* Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).

* Builds end caps display and fills these areas through the week as necessary.

* Unloads trucks, checks in product, puts product away, and may review invoices.

* Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

* Orders product and supplies as necessary.

* Assists with inventory.

* Prices products for customers as necessary.

* Assists in other areas of store as needed.

* Performs other job related duties and special projects as required.

Education and Experience:

No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements:

Ÿ Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

Ÿ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Ÿ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

* Ability to do arithmetic calculations involving fractions, decimals, and percentages.

* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Working Conditions:

This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Pallet jacks, register systems, Telexon ordering unit, two wheeler, box cutters, box crusher and C.A.R.S. reordering system


Has daily contact with customers and suppliers/vendors.

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