Quality Analyst-Amarillo

About Us

Are you looking for a company that can provide steady hours, excellent benefits, career growth, a comprehensive paid training program and a great incentive opportunities to increase your take home pay? If you said yes, then Sitel is the right company for you!

Sitel has been a leading employer in the Amarillo community for over 18 years, and we take pride in our ability to promote from within by training and developing our employees!

Compensation Data

Paid training, paid time off, great benefits to include health, dental, and vision!

Going to school, no problem! Join our paid training and then we work around your schedule!

It doesn't stop there... with pay for performance, attendance rewards, referral program and career path, the opportunities are endless!

What We Offer

* Medical, vision and dental benefits for full-time associates

* Career Advancement Opportunities

* Comprehensive Paid Training Program

* 401(k) company match

* Vacation and holiday pay

* Local employee discounts

* Strong community involvement

* Employee discounts on mobile providers, entertainment companies, electronics, and many more

* Employee discounts at local restaurants

* Discounted gym memberships

* Fitness and Activity programs

* Opportunities to give back through regular community service events

Summary of Primary Job Responsibilities

May be responsible for monitoring associate phone quality and tool usage to ensure high level of customer satisfaction and first call resolution. Responsible for meeting contact center weekly goals. May be responsible for completing monitoring forms including comments detailing associate performance saving all results in the database for review. May be responsible for conducting customer satisfaction surveys for all clients and service types participating in the customer satisfaction process and monthly reporting for all areas. Responsible for making recommendations for quality improvements for manager/supervisor to coach their teams. Experience Target (in this job or a related function/field): One to two years customer service experience. Previous call center experience. Minimum of 6 months experience on campaign(s) for this company with demonstrated high quality performance.

If you possess these skills and you are ready to enjoy our high energy environment with exceptional career advancement opportunities we are excited to invite you to apply!

Requirements

* High School degree (or GED) required

* Undergraduate degree or equivalent work experience preferred

* Hold active licenses and continue to meet resident state licensing requirements to sell health and healthcare related products as of start date.

* Affordable Care Act(ACA) experience

* Certification Type: General Lines- Life Accident & Health

* Strong written and verbal communication, sales development and rapport building skills

* Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education

Pre-employment criminal background check and drug test are required

Nearest Major Market: Amarillo

Job Segment: Database, Call Center, Quality, Technology, Customer Service

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