Learning Specialist

About Us

Are you looking for a company that can provide steady hours, excellent benefits, career growth, a comprehensive paid training program and a great incentive opportunities to increase your take home pay? If you said yes, then Sitel is the right company for you!

Sitel has been a leading employer in the Amarillo community for over 18 years, and we take pride in our ability to promote from within by training and developing our employees!

Compensation Data

Paid training, paid time off, great benefits to include health, dental, and vision!

Going to school, no problem! Join our paid training and then we work around your schedule!

It doesn't stop there... with pay for performance, attendance rewards, referral program and career path, the opportunities are endless!

What We Offer

* Medical, vision and dental benefits for full-time associates

* Career Advancement Opportunities

* Comprehensive Paid Training Program

* 401(k) company match

* Vacation and holiday pay

* Local employee discounts

* Strong community involvement

* Employee discounts on mobile providers, entertainment companies, electronics, and many more

* Employee discounts at local restaurants

* Discounted gym memberships

* Fitness and Activity programs

* Opportunities to give back through regular community service events

Summary of Primary Job Responsibilities

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.

* Modifies and presents training programs for representatives/agents.

* Tracks and analyzes training programs by examining agent performance.

* Recommends changes to training programs.

* Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.

* Participates in identifying program needs, obtaining technical data and scheduling programs.

* Maintains training records.

Requirements

* High School degree (or GED) required

* Undergraduate degree or equivalent work experience preferred

* Hold active licenses and continue to meet resident state licensing requirements to sell health and healthcare related products as of start date.

* Affordable Care Act(ACA) experience

* Certification Type: General Lines- Life Accident & Health

* Strong written and verbal communication, sales development and rapport building skills

* Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education

* At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.

* Solid understanding of training processes and practices for adults.

* Excellent product knowledge for a specific vertical market.

Pre-employment criminal background check and drug test are required

Nearest Major Market: Amarillo

Job Segment: Learning, Technical Support, Human Resources, Technology

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