Client Solutions Representative

CoWorx Staffing Services
 Remote
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CoWorx Staffing Services is currently seeking reliable Client Solutions Representatives for a remote opportunity in Amarillo, TX!

In this role, you will provide support to customers and agents throughout the “Lease Purchase Program” process. This position involves fielding a high-volume of inbound calls from customers who are having issues related to the company services.

Job Requirements:

In this role you will:

  • Act as the Customer Solutions team for Home Partners of America
  • Handle incoming calls from prospective residents and agents with questions or concerns regarding the program
  • Guide registrants through the application process and ultimately into submitting homes for Home Partners of America to purchase
  • Follow a specific call flow process which defines specific prospective resident or agent touch points according to client and company policy and procedures
  • Troubleshoot and act as technical support at times using the Dashboard and escalate issues and/or concerns to QA when necessary
  • Assist in pulling leads from the interface and work according to client and company policy and procedures
  • Manage Task List and respond to emails in a timely manner
  • Be compliant with all event driven follow up calls in an effort to drive conversion
  • Achieve agreed upon sales targets and outcomes within a scheduled timeframe

You will need:

  • 5+ years of Customer Service experience (preferably in a call center)
  • Associates Degree highly desired
  • Ability to work from home

Hours:

  • 10:00am-7:00pm

Working at CoWorx means you are eligible to receive:

  • Health, Dental, and Vision coverage
  • 401(k)
  • Disability and Life Insurance
  • Critical Illness with Cancer Benefits
  • Behavioral Health
  • Accidental Insurance
  • And more!

Plus, working at CoWorx always means weekly on-time pay checks, our employee referral program; peak season pay rates, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey.

Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started!

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