Client Solutions Representative
CoWorx Staffing Services is currently seeking reliable Client Solutions Representatives for a remote opportunity in Amarillo, TX!
In this role, you will provide support to customers and agents throughout the “Lease Purchase Program” process. This position involves fielding a high-volume of inbound calls from customers who are having issues related to the company services.
Job Requirements:
In this role you will:
- Act as the Customer Solutions team for Home Partners of America
- Handle incoming calls from prospective residents and agents with questions or concerns regarding the program
- Guide registrants through the application process and ultimately into submitting homes for Home Partners of America to purchase
- Follow a specific call flow process which defines specific prospective resident or agent touch points according to client and company policy and procedures
- Troubleshoot and act as technical support at times using the Dashboard and escalate issues and/or concerns to QA when necessary
- Assist in pulling leads from the interface and work according to client and company policy and procedures
- Manage Task List and respond to emails in a timely manner
- Be compliant with all event driven follow up calls in an effort to drive conversion
- Achieve agreed upon sales targets and outcomes within a scheduled timeframe
You will need:
- 5+ years of Customer Service experience (preferably in a call center)
- Associates Degree highly desired
- Ability to work from home
Hours:
- 10:00am-7:00pm
Working at CoWorx means you are eligible to receive:
- Health, Dental, and Vision coverage
- 401(k)
- Disability and Life Insurance
- Critical Illness with Cancer Benefits
- Behavioral Health
- Accidental Insurance
- And more!
Plus, working at CoWorx always means weekly on-time pay checks, our employee referral program; peak season pay rates, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey.
Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started!