Technical Architect (SaaS/Integration/AI/ML) (181869)

JDA Software Group Dallas, TX
About JDA Software, Inc.

JDA Software is the leading supply chain software provider powering today's digital transformations. We help companies optimize delivery to customers by enabling them to predict and shape demand, fulfill faster and more intelligently, and improve customer experiences and loyalty. More than 4,000 global customers use our unmatched end-to-end software and SaaS solutions to unify and shorten their supply chains, increase speed of execution, and profitably deliver to their customers. Our world-class client roster includes 76 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running JDA, you can plan to deliver.

Job Title

Technical Architect (SaaS/Integration/AI/ML)




JDA's vision for the future is the creation of an Autonomous Supply Chain™. To achieve this vision, we have started the transformation to a SaaS platform. As we transform as a company and culture, our needs for talent are evolving as well.

The Technical Architect participates in all aspects of the technical deliverables on projects involving the implementation of JDA's Platform based Supply Chain Planning products, along with new next generation product offerings. (Artificial Intelligence, Machine Learning)

The Technical Architect provides direction to the on-site team on the technical design and definition and execution of related business process workflows that accompany the solution. This role is critical to the successful implementation of JDA's Supply Chain Planning solutions and customer satisfaction with the solution. 75% travel is required.

What are we looking for?

* An experienced Software Technical Architect with 7+ years of customer-facing Technical Consulting experience

* Programming experience in Python

* Artificial Intelligence and Machine Learning exposure

* Knowledge of Supply Chain is a plus

What will you get out of a career with JDA?

* You will be working in a dynamic fast-moving organization with some of the best Supply Chain experts and software solutions available in the market today (and tomorrow)

* Use next generation technologies like Artificial Intelligence and Machine Learning to enrich the customer supply chain experience

* Travel throughout North America


* Participate in design sessions with customers and project teams to understand the functional and technical needs of the client and develop technical solutions to meet those needs.

* Work with the appropriate parties to effectively estimate project timelines.

* Escalate technical issues before they have a negative impact on the customer experience

* Work with appropriate parties to ensure that technical issues are resolved in a timely manner

* Supports technical activities on the project including technical design, instance strategies, capacity planning, validate SaaS environments, validate solution installation and configuration, batch scripting,

* Participate in high availability/disaster recovery planning,

* Provide technical expertise on development projects.

* Collaborate with project team to hone and define project technical requirements from technical specifications. Diagnose business and technical expectations on each project.

* Provide knowledge transfer to the customer.

* Serves as a trusted advisor to the customer.

Required Skills

* 7+ years of customer-facing Technical Consulting experience

* 7+ years of experience participating in solution design sessions, resolving technical issues during various project phases.

* Strong working knowledge of Microsoft SQL Server databases

* Strong working knowledge of Windows Server and Linux operating environments.

* 5+ years of experience shell scripting (Unix/Windows) and PL/SQL scripting

* 2+ years of Python coding experience.

* 2+ years of experience performing data integration to both premise and Cloud based SaaS solutions using tools such as MuleSoft, Informatica or comparable tools.

* Strong understanding of integration workflows and API's.

* 2+ years of experience working in MS Azure or AWS environments

* Basic understanding of Machine Learning, Big Data and IOT.

* Experience working as part of an Agile project delivery framework (such as SCRUM)

* Knowledge of MDM (Master Data Management) and MDM tools such as Profisee, Orchestra Networks, Reltio, etc. is helpful but not required.

* Proven experience conducting technical analysis sessions to understand the functional and technical needs of project requirements and the developed technical solutions to meet those needs.

* Experience facilitating/leading technical analysis and/or design workshops in support of desired to-be business requirements

* Ability to analyze and optimize components to take advantage of product specific databases and system configurations.

* Knowledge of ML (Machine Learning) algorithmic engines and concepts is a plus.

* Previous work experience with transportation, supply chain, retail logistics and/or warehouse systems is a plus.

* Strong troubleshooting and communication skills are a must.

* Must be team and customer focused.

* Must be available to work on projects at various sites throughout the United States and Canada as required.

* Ability to work independently or as part of a global team.

* Ability to work onsite or remotely as needed.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here.

Let's Socialize

Join the conversation online by connecting and following us on Twitter @JDASoftware @JDACareers and Facebook (, and LinkedIn ( Also, check out JDA's blog - Supply Chain Nation - the platform for supply chain trends and innovations at

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