License & Title Specialist - Renewal Management

LeasePlan USA Alpharetta, GA

This position is responsible for the timely management of registration renewals, as well as for providing expert level support to internal and external customers. A critically thinking problem solver, with a proactive and accountable mindset and the ability to make solid independent decisions would be an ideal fit for this role.

  • Renew vehicle registration for assigned states either on-line, directly with the state or through the use of third party vendors within established timelines
  • Manage and follow up on outstanding renewals to ensure timely receipt of completed renewals
  • Investigate and determine root cause of registration failures
  • Create Management Reports outlining root causes of renewal failures
  • Write, edit, research and manage content regarding state specific regulations
  • Maintain in-depth understanding of Federal and State Motor Vehicle regulations to ensure compliance
  • Use intermediate level functions in Excel, including simple functions, sorting and filtering
  • Perform state specific regulations testing resulting from system changes or enhancements
  • Manage vendor relationships
  • Complete routine daily tasks while responding to deadline driven requests from internal customers
  • Process a high volume of complex transactions on a monthly basis
  • Accurately process billing immediately after receipt of invoices/billing spreadsheet from vendor, and scan invoices into the License and Title application
  • Excellent written and verbal communication abilities
  • Ability to connect your actions with a driver’s experience
  • Prioritize issues to determine appropriate response timeline
  • Ability to handle requests, by utilizing multiple applications as well as the internet
  • Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Demonstrate reliable and predictable attendance.
  • Other duties assigned to ensure overall departmental efficiency.

Education and Experience:

Education: High School Diploma required

Experience: License and Title experience preferred or 3-5 years’ office experience. Customer service focused along with the ability to multi task in a fast-paced environment.

Skills: Computer knowledge, i.e. Intermediate functions of Excel, Word, and 10 key touch. Must have good telephone etiquette, basic accounting and typing skills.



Experience

Required
  • 3 - 5 years: Office Experience
Preferred
  • License and Title Experience


Skills

Required
  • MS Excel
  • Time Management

See job description