Requisition Number: LEASI02092
REPORTS TO: Community Manager and indirectly to the Assistant Manager, Zone Manager, Regional Operations Manager and Chief Operations Officer
OVERVIEW: The Leasing Consultant is the communitys sales representative whose primary duties are to greet clients, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. A Leasing Consultant is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action of decision not included in his or her duties and responsibilities.
DUTIES AND RESPONSIBILITIES: Conduct all business in accordance with MRD policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
Maintains a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
Inspects models and market ready vacancies daily to insure cleanliness.
Answers incoming phone calls and handles each call accordingly, whether it is a client call, resident with a concern, service request, etc. Transfer calls to assistant manager or property manager when appropriate.
Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
Update online advertising to reflect current market pricing on a weekly basis.
Maintains awareness of local market conditions and trends. Contributes ideas to the property manager for marketing community and for improving resident satisfaction.
Occasionally will be asked to perform external market outreach at nearby businesses, organizations, etc.
Actively help all renewals throughout the month.
Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
Completes all lease paperwork.
Completes Guest Card information form on all clients, sends thank-you notes and performs follow-ups.
Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
Inventories office supplies on periodic basis. Reports office supply needs to Property Manager.
Organizes and files appropriate reports, leases and paperwork.
Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.
Performs any additional duties assigned by assistant manager, property manager or Zone or Regional Operations Manager.
Work at other MRD locations as requested. Attend off site training and/or meetings as requested by a supervisor.
QUALIFICATIONS: Position requires excellent leasing and closing skills, and the person must have basic computer skills and be organized. A minimum of six months of related sales experience and/or training is preferred
Computer Skills: Word Processing/On-Site Rental System (Must be proficient with a calculator, Excel)
Work Hours: Employees will be required to work a flexible workweek including weekends.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, and use hands to handle objects. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include; close vision, distance vision, and the ability to adjust focus.
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Leasing Consultant. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Management Resources Development emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. Also, since it is Management Resources Development's philosophy to promote from within whenever possible, we recommend an on-going effort to familiarize yourself with the duties and responsibilities of those positions directly above and around your own. Please review the employee handbook to assist in a better understanding of company policies and employee benefits. This position description does not constitute an employment contract between M.R.D. and any site employee.
I acknowledge that I have received a copy of all pages of the Leasing Consultant job description and that it is my responsibility to read and understand it. If I have any questions about this job description or my job duties at any time during my employment, I understand that I should ask my supervisor or manager. I understand that nothing in this job description changes the at-will nature of my employment and that the company or I may terminate my employment at any time, with or without reason or notice.