Aftermarket Commercial Manager

Air Products and Chemicals Allentown, PA
Job Description and Qualifications

Air Products and Chemicals, Inc., a Fortune 500 manufacturer of industrial gases and chemicals, has an immediate opening for an Aftermarket Commercial Manager, either at our Corporate Headquarters in Allentown, Pennsylvania or in Houston, Texas.

Air Products Rotoflow™ is a full-service turbomachinery OEM - providing a wide-range of new equipment solutions and aftermarket services to our customers in industrial gas, LNG, NGL, hydrocarbon, and petrochemical segments on an active global installed base of over 2200 units.

Aftermarket offerings include replacement units, spare parts, repairs, upgrades, rerates, training, engineering evaluations, field service, emergency turnarounds, and more. Service centers are located globally including Houston, TX, Allentown, PA, Dammam, KSA, Weinan, CH, and Ellesmere Port, UK. Sales are supported globally in each region by Air Products direct selling resources and channel partners. Additional support resources are drawn from Air Products 15,000 employees operating in over 50 countries worldwide.

We are seeking an Aftermarket Commercial Manager to manage customer and opportunity development, selling and proposal activity, customer feedback, marketing, and sales channel development globally. The candidate will report to the Global Business Manager – Turbomachinery Aftermarket Services and will work with a cross-functional team to satisfy customer needs. The candidate will also work in collaboration with other sales teams across the company to identify new equipment and cross-selling opportunities that emerge from aftermarket leads. Work location is flexible, but preferred locations are either Houston, TX or Allentown, PA.

Both Domestic and International travel for this position is expected to be at least 50%.

The successful candidate will be instrumental to:

* Helping expand a world-class, global service business,

* Managing a global, diverse team and driving for results,

* Setting and meeting sales targets,

* Satisfying customers with demanding requirements,

* Driving improvements with safety and customer satisfaction a top priority.

Responsibilities will include:

* Manage a team of initially 5 direct reports and relationships with over 100 company selling resources and external channel partners,

* Identify and develop new customers and business focused on aftermarket service growth,

* Manage lead generation, proposal activity, order intake, customer interface, invoicing, and shipping processes,

* Assist Global Business Manager with P&L,

* Provide direction and to marketing resources to represent aftermarket needs,

* Successfully develop customer relationships, manage accounts, and ensure customer satisfaction to ensure repeat business,

* Close orders and successfully negotiate commercial agreements,

* Work collaboratively and coordinate with company sales teams to identify, develop, and support new equipment and cross-selling opportunities as needed.

Qualifications and Requirements:

* Demonstrated commercial success, with an emphasis on technical selling experience and managing and motivating a sales team,

* Excellent written and oral communication skills,

* Technical Degree (BA/BS/BEng) with minimum 10+ years of experience; mechanical engineering background a plus,

* Detailed knowledge of turbomachinery, accessory systems, and related technologies and services a plus,

* Ability to create, foster, and sustain customer relationships,

* Strong team focus and ability to work cross functionally and across global teams to drive results,

* Communicate clear direction and priorities for commercial team and articulate needs from supporting organizations,

* Goal oriented, self-motivated, with ability to drive success, with strong winning spirit and ability to motivate teams,

* Excellent creativity, problem solving, and decision-making skills - including an understanding of when to escalate both technical and administrative decisions,

* Ability and drive to continuously improve and eliminate unnecessary barriers or complexity to meeting customer needs,

* Ability to create an environment of trust and consistently exhibit a positive attitude.

Air Products offers a comprehensive benefits package including paid holidays/vacation, affordable medical, dental, life insurance and retirement plans.

We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted.

To learn more, visit About Air Products

Air Products is an Equal Opportunity Employer (U.S.) All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Employment Type

North America - Exempt

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