Meat and Seafood Service Clerk

Hy-Vee Algona, IA
Job Title: Meat/Seafood Service Clerk FLSA: Non-Exempt

Department: Meat Revision Date: 05/2015

General Function:

Provides prompt, efficient and friendly customer service. Wraps, trims, stocks cases, and receives merchandise in the Meat and/or Seafood Department.

Reporting Relations:

Accountable and Reports to: Store Director; Managers GM, Perishables, and Store Operations, Assistant Managers, Meat Manager, Assistant Meat Manager, Seafood Manager; Assistant Seafood Manager; Meat Specialist

Positions that Report to you: None

Primary Duties and Responsibilities:

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by:

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience

* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders

* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

* Wraps, weighs, and labels product.

* Reviews the status and appearance of the food for freshness, then stocks cases or rotates product.

* Finishes trims on steaks, roasts, and chops in preparing these retail cuts, including seafood for traying.

* Prepare and organize seafood items for display.

* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

* Replenishes and organizes the coolers.

* Reports out-of-stock products to appropriate personnel.

* Trays, slices, tenderizes, and grinds product.

* Removes trash in a timely manner.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

* Prepares some signs for the department.

* Orders replenishment merchandise as directed by management.

* Assists in other areas of store as needed.

* Performs other job-related duties and special projects as required.

Education and Experience:

High school diploma or equivalent required; Food Safety training; Six months previous related work experience.

Physical Requirements:

* Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.

* Must be physically able to exert up to 85 pounds of force (energy exerted) occasionally; exert up to 40 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

* Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

* Commitment to the Hy-Vee Mission and a willingness to promote the values of the company

* Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables

* Ability to do simple addition and subtraction; copying figures, counting and recording

* Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Working Conditions:

This position is continually exposed to a cool environment and dampness. There is frequent noise from the saws, exposure to cleaning solvents, and possibility of electrical shock. This is a fast paced work environment.

Equipment Used to Perform Job:

Knives, Grinders, Patty Maker, Tenderizer, Slicer, Pallet jack, Tumbler, Wrapping system, and Rotisserie


Deals with customers on a daily basis and vendors/suppliers on an as needed basis.