Senior Digital Analytics Analyst (208740-075)

SHRM WANTS TALENT WITH A BOLD PURPOSE. TALENT THAT BELIEVES IN EXCELLENCE AND ACCOUNTABILITY. TALENT THAT IS FLEXIBLE TO TRY NEW THINGS AND AGILE ENOUGH TO PIVOT WHEN THEY DON'T WORK OUT. WE NEED PEOPLE WHO ARE SMART AND CURIOUS, AND BELIEVE IN OPEN, HONEST CONVERSATIONS TO GET TO THE BEST RESULT.

The Senior Analyst, Digital Analytics is responsible for providing the strategic and technical direction for digital product data, translating this information into actionable insights and recommendations for the business. Working closely with marketing, product and content stakeholders, this position helps set and execute the roadmap that identifies and integrates analytics tools and delivers impactful and actionable digital product metrics that track customer usage, engagement and purchase behaviors.

YOUR TYPICAL DAY WILL INCLUDE:

* Using various SHRM data sources and systems to produce and maintain regular dashboards and reports on product traffic, engagement and outcomes, including marketing conversions and ecommerce revenue. Performing ad-hoc analyses per department requests. Providing strategic insights that define and analyze current web analytics Key Performance Indicators (KPI) and develop new metrics and recommendations based on fact-based customer centric data points.

* Providing technical direction for customer analytics, testing scenarios and search engine optimization. Working with developers to identify and close data capture gaps, including clickstream.

* Defining tracking requirements and implement tags for all SHRM online content and digital features as needed. Overseeing outside contractor support who assists in this area

* Training staff on using web measurement and data warehouse tools and provide guidance on metric(s) to utilize.

* Providing administrative support for web measurement tools. This includes but is not limited to providing access, creating views, creating custom reports, setting up event tracking/custom variables, setting up ecommerce funnels and setting up goals.

* Overseeing upgrades to current web or app measurement tools, and provide insights/recommendations into new tools and/or methodologies for capturing, measuring and reporting product traffic.

Required Skills

THESE ARE THE SKILLS YOU WILL NEED IN YOUR TOOLBOX:

* Advanced Excel skills including expertise in pivot tables, statistical functions, interactive charts and macros.

* Advanced skills tagging and tracking web pages and features, ecommerce checkout areas, cross domain and sub-domains, and calls-to-action and funnels.

* Excellent analytic, quantitative and problem-solving abilities.

* Strong verbal and written communication skills.

* Strong collaborator, with ability to build cross-functional relationships.

LET US KNOW IF YOU ALSO HAVE:

* Working knowledge of statistics (descriptive) and sampling methodology (exposure to predictive analytics).

* Working knowledge of Tableau and data visualization methodologies.

* Experience with Optimizely, Google Website Optimizer.

* Working knowledge of Search Engine Optimization (SEO) best practices and paid search; familiarity with web design principles.

* Understanding of and interest in both current and emerging data analytics tools.

Required Experience

THIS IS WHAT YOU MUST BRING TO THE TABLE:

* Bachelor's Degree with concentration in a quantitative discipline such as Computer Science/Engineering, Information Systems, Data Analytics

* 5 years experience in an equivalent or similar role, such as web development or business intelligence.

* Experience writing basic SQL scripts and working in a data warehouse environment with large data sets.

BE SURE TO MENTION IF YOU HAVE:

* Experience with Google Analytics Premium/360, experience analyzing data from ecommerce and marketing automation systems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: accessibility@shrm.org or TDD (703) 548-6990.

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