RETAIL TEAM LEADER (Alexandria, VA) - (KA12942)

Goodwill of Greater Washington Alexandria, VA
DIVISION: Retail Operations

REPORTS TO: General Manager and Assistant Retail Manager

COMPANY:

Make a difference while working for a leading social services enterprise ranked byconsumers among the nation’s top 25 most inspiring companies.Goodwill of Greater Washington (GGW) helps people with disadvantages and disabilities overcome barriers to employment and sustain a level of independence through its workforce programs and services. The Contributed Goods and Retail Operations Division has 15 stores in Maryland, D.C., and Virginia. A leader in the local merchandise resale industry, the Retail Division’s revenues fund a large part of GGW’smission.

Impact Your Future, While Impacting Your Community. Our Company. Your Career.Together We Transform Lives!

POSITION SUMMARY:

Assists management in the operation of the Goodwill retail store; this includes customer service, recordkeeping, cash management, facility operation, communications, merchandising, and marketing inventory control.

NOTE TO APPLICANT:

Please consider the job location when reviewing open positions and apply for those jobs to which you can travel. As a member of Goodwill of Greater Washington’s Retail Staff, and as a condition of employment, you will be required to work a flexible schedule in support of the store opening, production, and closing operations. This schedule will include work on Saturdays, Sundays, and holidays.

Essential Duties and Responsibilities:

Assists the store manager with the overall operation of the retail store.

Assists in the compliance and enforcement of company policy and standards.

Assists in performing daily administrative/clerical functions of store operations and cash transactions. the store manager in compliance and enforcement of company policies and standards.

Monitors sales transactions associated with purchases and ensure proper sales procedures are followed by store associates.

Maintains the general apperance of store and premises according to Goodwill standards.

Assists to ensure the enforcement of store safety and security procedures.

Assists in settling customer complaints.

Other Duties and Responsibilities:

Make bank deposits.

Opens and closes the store as necessary.

Assists in the supervision and training of retail associates.

Assists during interviews and instructs workers in such a manner as to develop their full working potential.

Assists with maintaining proper staffing levels.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors and sales associates.

Required Qualifications:

High School diploma or equivalent and at least 6 months of supervisory experience.

Ability to effectively communicate verbally and in writing.

Ability to bend and lift 40 - 50 pounds frequently.

Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).

Previous cashier experience

Basic working knowledge of computer applications and the internet.

Excellent customer service skills.

Preferred Qualifications:

Previous experience working in a retail department store environment.

Ability to coach and direct employees.

Ability to gracefully adapt to periodic and rapid change.

We are proud to be an EEO / AA employer minority/female/disability/vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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