Personal Admissions Liaison (PAL)

K12 is a dynamic company on a mission to provide the most compelling, comprehensive, and effective K-12 education available. Our contractors are a critical part of an organization that is providing powerful, new options for the way children can be educated. They have a passion for education and a drive to make a difference.

K12 is seeking contractors to work as Personal Admissions Liaisons (PALs) receiving inbound leads and calls and making outbound calls to families through the student enrollment process by using product knowledge skills. A PAL serves as the family's main point of contact from the application submission phase until the student is approved for one of K12's online schools or programs. PALs are responsible for achieving quality assurance, client satisfaction, student retention and enrollment targets. Candidates should have experience in Sales and/or Customer Service, ideally in a call-center environment.


* Develop relationships with parents as an enrollment advisor and assists in collecting all required compliancy documentation

* Understand and can explain the differences between all K12 school offerings to potential customers;

* Keep up-to-date with changes to schools, their enrollment policies and procedures and messages these appropriately;

* Explain the placement and enrollment processes and next steps based on the specifics of the individual school;

* Complete Admissions Conferences with all applicants which includes verifying data and explaining school specific policies in detail

* Record all communication and contact data on a timely basis with accuracy including detailed notes into the Customer Relationship Management tool provided (Total View Enrollment);

* Meet departmental levels for phone productivity, applicant contact goals, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance and schedule adherence.

* Maintain strong computer skills to effectively operate company systems and programs

IS K12


* Do you communicate well?

* Can you build customer confidence?

* Are you able to tackle problems and take independent action?

* Is your manner honest and straightforward?

* Are you able to prioritize and meet deadlines?

* Do you value others' opinions?



* Minimum of one (1) year of retail sales, or customer service/support experience

* Outstanding communication, multitasking and analytical skills

* Strong record of achievement in terms of performance to goals/key success metrics

* Exceptional interpersonal skills, including teamwork and negotiation

* Excellent written and verbal communication skills

* Previous call center/phone experience preferred


* About us

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* Kudos and Honors

K12 is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

* Please view Equal Employment Opportunity Posters provided by OFCCP here.

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