Customer Service Representative Team Lead

Ryder System Alburtis, PA
Position Description

Under supervision from a manager, the Customer Service Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.

Requirements

* High School diploma or equivalent

* Three (3) years or more customer service experience within a warehouse

* Three (3) years or more experience as a Supervisor or Lead

* Demonstrates excellent judgment and decision making skills

* Ability to effectively solve problems and challenges that satisfy customers

* Strong verbal and written communication skills

* Excellent organizational skills

* Computer knowledge (Microsoft Excel, Windows, Access, PowerPoint, etc.) (intermediate level)

* SAP and Warehouse Management System (WMS) knowledge (intermediate level) preferred

Responsibilities

* Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction

* Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving

* Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained

* Assist with training employees in processes when necessary

* Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution

* Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks

* Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.