654129 - Site Supervisor (SPD)

Description:

This Site Supervisor position supports the US Army Corps of Engineers ACE-IT Program.

The site supervisor represents a highly visible Technical and Administrative management presence. The site supervisor possesses the technical skills, experience and leadership necessary to make decisions that ensure the highest level of guaranteed service to USACE. The site supervisor will ensure that adequate resources are allocated to the correctly prioritized and scheduled work. The site supervisor will ensure that our customer is fully informed on technical issues. Our staff, both Leidos and subcontractors will follow the technical and administrative lead of our designated site supervisor.

PRIMARY RESPONSIBILITIES:

* Primary POC for local server, network and telecom repair of district infrastructure components.

* Coordinates local response to IAVA vulnerability remediation.

* Responsible for SLR Performance.

* Collaborates with the local ITC and Ops Officer to ensure the needs of the local ACE-IT user are understood and appropriately addressed.

* Coordinates Level 3 support to the district technical personnel.

* Primary escalation POC for after hours and VIP level support requests.

* Ensure the work schedules of Leidos and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.

* Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met.

* Responsible for monitoring the technical performance of Leidos and subcontractor staff and report exemplary or disciplinary performance to the Leidos Division Manager.

* Monitor the effectiveness of Service Delivery to the local site and report discrepancies and escalations to the Leidos Division Manager

* Provide weekly performance reports to the ITC and the Leidos Division Manager.

Qualifications:

Requirements:

* Appropriate degree from an accredited college, or equivalent experience/combined education

* 4-5+ years' experience

* Current DoD 8570 Certification, IAT Level II (Comptia Security +CE and 1 qualifying Computing Environment certification (For example, Microsoft MCP certified, Comptia A+)

* Interim Secret Clearance required prior to start

* Proven work experience as a team leader or supervisor.

* Strong analytical and follow through skills.

* Strong verbal and written communications skills.

* Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

* Ability to work well independently on defined tasks.

* Windows Server 2012; Active Directory

* Networking Technologies (DNS, DHCP, WINS)

* Cisco Telephony /Router Solutions.

* VMware

PREFERRED QUALIFICATIONS:

* Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).

* Prior USACE/ACE-IT experience.

* Experience working in a DoD environment.

Leidos Overview:

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.