Shift Supervisor

Camp Recovery Albuquerque, NM

* Observes the patient upon admission and throughout treatment.

* Pertinent observations are communicated to the Therapist, Program Director, Clinical Director, RTC Milieu Director and other members of the multi-disciplinary team.

* Reports all critical incidents to Program Directors and clinical on-call as incidents occur.

Performance Is Satisfactory When:

* Patients are observed at regular intervals throughout Desert Hills programming.

* Observes patients for significant behavioral, emotional, or physical changes and communicates these changes with appropriate parties.

* Completes, compiles and forwards to appropriate parties, incident reports before the end of the shift for events that Desert Hills considers to be serious incidents in accordance with Desert Hills policy and procedures.

* Makes reports to CYFD Statewide Central Intake in accordance with the NM Children's Code.


* Monitors patients with activities of daily living in accordance with facility policy and procedures.

* Ensures consistent supervision of staff and patients while on duty.

* Carries out precautions prescribed for specific patients according to facility policy and procedures.

* Implements the objective and interventions developed by the multidisciplinary treatment team.

* Maintains safe and therapeutic environment.

* Monitors documentation relevant to care is complete and accurate.

* Demonstrates ability to communicate effectively with peers, patients, staff, parents and other external customers.

* Demonstrates ability to operate safely and effectively during emergency situations.

* Exhibits appropriate boundaries and therapeutic role modeling.

* Recommends adjustments in therapeutic intervention techniques in order to provide care in accordance with policy and procedures and unit program.

Performance is Satisfactory When:

* Consistently communicates patients response to care given and interactions to the treatment team.


* Provides for patients' rights and dignity.

* Demonstrates professional behavior in all settings.

* Supports Desert Hills policies and procedures.

* Demonstrates knowledge of adolescent development and behaviors.

* Recognizes and participates in the chain of command.

Performance is Satisfactory When:

* Acts as a patient advocate by utilizing the Patient's Bill of Rights.

* Demonstrates consideration and respect toward patients, peers, supervisory staff, therapists, and physicians.

* Selects appropriate environment to express feelings and frustrations.

* Practice occurs in accordance with written clinical and administrative directives including facility policies and


* Communicates effectively with peers, patients, staff, parents and all other external customers.

* Shift Supervisors meet the minimum training for Milieu Counselors in accordance with the certification standards.

* Shift Supervisors refer all questions outside their area of knowledge to a qualified Program Director, or Clinical On-Call, or Director of Nursing.

* Attendance is in accordance with Desert Hills policy and procedures, especially regarding timeliness and call-ins.


* Demonstrates proficiency at Therapeutic Crisis Intervention training by passing TCI.

* Demonstrates proficiency at Therapeutic Crisis Intervention training by attaining a passing rating on the Life Space Interview (LSI) portion of Therapeutic Crisis Intervention testing.

* Demonstrates proficiency at Therapeutic Crisis Intervention training by attaining a passing rating on all of the physical skills tests (e.g. standing hold, small person hold, prone restraint as a team leader, prone restraint as a team assistant and prone restraint as a third person).

* Must successfully demonstrate in practice the proper techniques of Therapeutic Crisis Intervention. Must successfully demonstrate knowledge of proper Therapeutic Crisis Intervention.

* The shift supervisor will follow the direction of licensed staff (Physician, Nurse, Therapist) or the Program Director for the special treatment procedures. Oversees special treatment procedures in the absence of licensed staff and Program Director.

* Within Desert Hills policy and procedure implements seclusion (on the Sub Acute Unit) or restraint with sound professional judgment while effectively providing safety to the patient and staff within imminent danger.


* Ensures proper staffing ratios (i.e. clear versus unclear staff, number of staff to patients.

* Collects and distributes radios making sure they are adequately charged for the shift.

* Conducts rounds of the facility during shift.

* Completes shift report and broadcasts via voicemail to all appropriate parties.

* Ensures that program is appropriately implemented on the different units (i.e. scheduled activities, groups, and outings.)

* Acts as a liaison between patients and staff, parents and staff, and parents and patients in conflict resolution.

* Follows direction of licensed staff (physician, nurse, therapist) or Program Director for special treatment procedures;

oversees special treatment procedures in the absence of licensed staff or Program Director.

* Ensures the facility grounds are secure prior to the end of shift.

* In collaboration with the Human Resources Director, RTC Milieu Director and/or Program Director and conducts disciplinary action as needed.

* Acts as the initial contact source when reporting incidents or unusual occurrences.

Performance is Satisfactory When:

* Contacts the Staffing Coordinator on-call regarding staffing compliance. Provides coverage, if necessary, until coverage can be provided.

* Facilitates communication throughout the facility.

* Program operates in a safe and therapeutic manner.

* Demonstrates conflict resolution skills.

* The facility is secure at the end of shift.

* The appropriate documentation is generated for supervisory and disciplinary action.

* Meets the standards for timely and efficient reporting.


* Maintain current certification/training for Therapeutic Crisis Intervention, OSHA, First Aid, CPR and Fire Extinguishers.

* Other duties as directed by supervisor and as needs of facility dictate.

* Partakes in disaster drills and is familiar with emergency codes, while containing patients behavior. Awaits further instruction and documents accountability of all staff and patients in their care.

* May provide coverage for another shift supervisor due to absence.

QUALIFICATIONS AT ENTRY: High School diploma or GED. Prefer two years experience with SED population, two years of college in a related field, and/or relevant leadership experience. Must demonstrate acceptable verbal and written communication skills in an interview and application process.


* Telephone File Cabinet ·Standard and Micro-cassette Recorders

* Walkie-Talkie Copy Machines ·Clock/Watch ·Shelving


Ability to stoop, kneel, crouch, crawl, reach, stand, walk, run, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin. Ability to express and exchange ideas via spoken word or sign language during activities in which staff must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly. Ability to perceive detailed information through oral, manual and written communications.

Individual must be able to exert up to 50 pounds of force occasionally (during restraint of a young person), and 15 pounds of force frequently to be able to lift, carry, push, pull or otherwise move objects. Must be able to participate in Therapeutic Crisis Intervention activities as trained. Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete written tasks and visually observe patients on the unit and in therapeutic activities. While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly conducted indoors.

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