Dining Room Supervisor (Ass't Mgr-Restaurant)

John Q. Hammons Hotels & Resorts Albuquerque, NM
About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:

To supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.

Job Responsibilities:

* Schedules dining reservations and arranges parties or special services for diners.

* Greets guests, escorts them to tables, and provides menus.

* Adjusts complaints of patrons.

* Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.

* Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.

* May interview, hire, and discharge dining room personnel, train dining room employees, schedule work hours and keep time records of dining room workers.

* May assist in planning menus, prepare beverages and expedite food orders.

* May collect payment from customers and total receipts at end of shift to verify sales and clear cash register.

* Rewards employees who use their empowerment to meet or exceed guest expectations.

* Other duties as assigned.

Job Skills:

* Speak clearly.

* Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.

* Perform a variety of activities, changing activities often and sometimes without notice.

Job Qualifications:

Education -

* High School Diploma or equivalent

Experience -

* One (1) year experience as cashier, two (2) years experience as a waiter or waitress, and one (1) year in direct sales or the retail trade; OR, an equivalent combination of experience.

Benefits and EEO

Full-time associates are eligible for the following benefits:

* Paid Time Off

* Medical Insurance

* Dental Insurance

* Vision Insurance

* Short-term and long-term disability

* Company paid life with employee paid supplemental options

* Matching 401-k with immediate vesting for eligible participating associates

* Company Hotel Travel Discounts

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Individuals with Disabilities/Protected Veterans Click here to view EEO is the Law

Note: To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.

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