Customer Engagement Specialist
Kroger
 Albuquerque, NM

Company Name: Smith's Food and Drug

Position Type: Employee

FLSA Status: Non-exempt

Position Summary:

Provide excellent customer service by acknowledging customers as they enter and exit the store, answering questions and assisting with deactivation of electronic article surveillance devices. Additionally, perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Model “Customer 1st“ behavior; deliver and encourage other associates to deliver excellent customer service
  • Acknowledge customers in a friendly manner as they enter and exit the store
  • Maneuver in the store's entry and exit areas
  • Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
  • Respond to activations of Electronic Article Surveillance (EAS) systems
  • Assist customers with deactivation of EAS devices
  • Answer customer questions concerning the location of items or sections within the store
  • Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
  • Report incidents on the Kroger Loss Prevention Monitoring System (KLPMS)
  • Review closed-circuit television (CCTV) and report any incidents to district AP manager
  • Perform random associate parcel/receipt check
  • Assist customers with bascarts that may lock up with Purcheck
  • Report safety concerns to supervisor
  • Comply with corporate policies and promote/follow company initiatives
  • Maintain flexibility to work any shift
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education:

  • High school diploma or general education degree (GED) or combination of relevant education and experience
  • Minimum 18 years of age
  • Ability to pass drug test
  • Ability to work in a fast-paced environment
  • Ability to handle sensitive information while maintaining a high degree of confidentiality
  • Accuracy/attention to detail
  • Ability to work within rigid timeframes and meet resolute deadlines

Desired Previous Job Experience:

  • Knowledge of Kroger policies, procedures, and organizational structure
  • Ability to speak a second language

Education Level: High School Diploma/ GED Required

Required Certifications/Licenses: None

Position Type: Full-Time

Shift(s): Day; Evening

Regions: Mountain

States: New Mexico

Keywords:

Jobs at Smith's: A division of the Kroger Co. (NYSE:KR) one of the nation's largest grocery retailers, Smith's currently operates 139 stores and 95 fuel stations throughout seven western states. Smith's charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: NM || Albuquerque || 8301 Golf Course Rd Nw || 87120 || Smith's Food and Drug || [[mfield2]] || Asset Protection || Employee || Non-Exempt || Full-Time || None

Nearest Major Market: Albuquerque

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