Specialist I

Genesis10 Albany, NY
Genesis10 is actively seeking ­­­­­­­­­­­­­­­­­­­­­­­­­­a Specialist I for a leading financial institution. This is for a 3-month W2 contract position in Albany, NY.

Job Description:
  • The Specialist will receive inbound service calls from retail consumer clients on Reg E and Reg Z dispute case inquiries.
  • While interacting with clients, the Service Specialist will answer inquiries and respond to client needs.
  • Reg E and Reg Z team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients
  • Consistently deliver distinctive client service that is knowledgeable, by delivering ease, value and expertise in every client interaction on all dispute inquiries
  • Build rapport and strengthen client relationships while servicing client needs
  • Research and provide verification and documentation of client issues and resolution
  • Knowledgeably respond to and overcome client objections
  • Adhere to established policies and procedures related to servicing, regulatory compliance, and quality
  • Work collaboratively in a team environment to achieve team, department, and line of business commitments

  • High school diploma or GED equivalent
  • 1-2 years client services required
  • Work experience requiring multi-tasking and attention to detail
  • Demonstrated success in problem solving and resolving client issues/concerns
  • Ability to work in a fast paced, high volume, and high-pressure environment
  • Strong interpersonal, verbal and written communication skills
  • Computer proficiency with knowledge and experience in Windows environment
  • Ability to work at a high level of professionalism

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.
"Genesis10 is an Equal Opportunity Employer, M/F/D/V”