Sales Retention Specialist

Pearl Companies Albany, NY
* Proactively places outbound calls to existing customers with disability policies within specified timeframe. Customers include those with new disability policies still within their first twelve months of coverage, and customers with disability policies whom are approaching retirement age.

* Maximizes opportunities to upgrade the customer's existing disability policy and cross-sell additional products to achieve sales goals. Reviews the customer's current coverage and makes recommendations for the future.

* Responsible for meeting individual sales and quality of business targets. Reviews and analyzes sales reports and other data to monitor progress towards stated goals. Provides input to management to help identify opportunities to improve sales.

* Responds to customer inquiries and resolves problems professionally, accurately and on a timely basis. Refers questions to an appropriate resource if unable to resolve problem.

* Follows up regarding pending or incomplete sales transactions as needed.

* Participates in business retention activities as directed by management.

* Keeps customers informed about available products and services, pricing, and new insurance products and/or promotions.

* Generates periodic reports for manager summarizing results.

* Maintains insurance product knowledge and strives to improve selling techniques.