Customer Service Representative

Varite Acton, MA
Customer Service Representative Req I D

HR-01119

Rate

Primary Skills

Description

JOB SUMMARY: Perform customer service duties in support of the sales effort including receiving, documenting, processing and closing customer order requests via telephone, email of facsimile.

ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned:

* Receive, edit, and process incoming customer telephone, email, and faxed orders in a timely manner.

* Enter both customer requests and the completion information of those requests into an order processing system with minimal errors.

* Receive, evaluate, and answer customer and sales issues, inquires, and correspondence in a timely manner, including product feature, price and shipping information.

* Support and resolve customer inquiries, including Return Authorizations, Repair Authorizations, requests for catalogs, and provide follow-up to assure satisfaction.

* Ensure correct entry of price, shipping and other key information for products timely and accurate shipment.

* Answer internal and external customer telephone calls both at the customer service desk and rotation at the switchboard, routing calls as necessary with some overhead paging.

COVERAGE DUTIES: Assist with Reception coverage for lunch, break and absences. Open mail and list checks for Accounts Receivable to process.

* Complete catalog and literature mailing to include cover letter, envelopes and postage.

* Maintain accurate customer files. Maintain supply cabinet including ordering office and printer supplies as needed.

* Greet visitors and customers as required.

QUALIFICATIONS: Required

* High school diploma or GED

* Two years experience in customer service with order entry.

* Demonstrate excellent organizational skills, attention to detail, ability to work independently, and initiative.

* Excellent verbal and written skills in the English language.

* Ability to use a standard email system such as Lotus Notes or MS Outlook including calendar management and updating database properties.

* Ability to use the Microsoft Office Suite including Word and Excel. Basic knowledge of Acesss, Ability to use internet searches for UPS, FedEx and Allen Medical on line catalog.

* Excellent attendance record including job stability.

* Ability to sit for up to three hours at a time without an extended break. Preferred Associate's degree.

* Two years experience in the medical field.

* Experience with Call Center telephone systems