PAL Aftercare/TWC Lead Case Manager
Supervises: PAL Case Managers, TWC Advocate, and interns
Summary: The PAL Aftercare/TWC Lead Case Manager is responsible for providing case specific support and guidance to the PAL Aftercare and TWC staff. This support includes, but is not limited to: carrying a caseload as needed, oversight of tasks performed by staff to ensure contract compliance, monitoring of services provided to youth including dispersion of funds and crisis intervention as needed. Additionally the successful lead will establish and grow community partner relationships focusing on the creation and implementation of events and match.
- Works effectively with Regional Director ensuring that she has visibility of the program, staff, and interactions with the contract managers.
- Provides oversight of the case management team and TWC advocate by providing case specific consultation and guidance meeting on a regular basis to review and to evaluate each youth in the program.
- Provides direct case management services to youth in both programs; this includes assisting them with the transition into adulthood, connecting youth with resources, helping youth learn and prepare for their work environment and monitor and supervise their performance during employment. The Lead will carry a caseload, if necessary, when case managers are out of office and not available to provide services, when cases are needing more attention, and when caseloads need to be adjusted to maintain quality of services.
- Responsible for ensuring contract compliance by monitoring case management services to see that all contract deliverables are met and by seeing that best practice is utilized to provide quality services to youth.
- Completes ongoing case specific training, weekly consultation, and completion of monthly case file audits, review of case documentation, report writing, and shadowing of case managers.
- Acts as liaison, with the Regional Director, with program contract managers to initiate phone calls, to participate in monthly meetings, to provide required reporting as required by the contract, to obtain approval for DFPS for youth participation if required, and to maintain open communication for services.
- Assists the Regional Director in monitoring and maintaining an internal procedure manual for the programs that includes written processes, contract specific requirements, and agency policy and procedures.
- Guides, leads, develops and mentors all direct reporting staff and interns to promote optimal performance through regular communication and evaluations.
- Provides guidance to TWC Workforce Advocate with researching, identifying and soliciting commitments from possible sources of employment through community networking.
- Perform post-placement and follow up activities such as job coaching, assisting with job retention, and addressing other opportunities to pursue success.
- Monitors and approves program spending based on approved budgets. Communicates spending needs with Regional Director who will maintain and oversee budgets.
- Reviews and approves monthly spending reports for case managers and advocate. Collects and submits original receipts, expense reports, sign in sheets, and other required documentations for budget and billing in a timely manner.
- Responsible for assisting the Regional Director with coordination of events, match donations, and meeting monthly Match requirements. Documents and submits monthly match reports.
- Supervises interns. Works closely with the Regional Director to inform him or her of need for interns as the Regional Director will maintain relationships and communications with the local Universities.
- Monthly, quarterly and annual contract deliverables are met. Youth are seen as required by the contract agreement.
- Client files will be maintained according to all BCFS HHS and DFPS standards.
- Program outcomes are tracked and achieved
- Monthly and Quarterly reports are submitted to the Regional Director.
- Training partnerships are developed between local businesses and local training providers (e.g. community-based organizations or local community colleges) to train client to be productive employees of the partnering businesses.
- All documentation is entered in a timely manner and per contract requirements, and all documentation captures the services provided to the client.
Education: Required -- 4-year bachelor's or undergraduate degree from an accredited program/university in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study.
Experience: Required -- 2 years case management experience, job development, or crisis intervention experience with young adults.
Credentials, Skills and Abilities:
- Pass a pre-employment drug screen and random drug screens throughout employment
- Provide proof of work eligibility status upon request
- Pass a pre-employment and biennial criminal background check
- Demonstrate the ability to:
- Respond sensitively and competently to the service population's cultural and socio-economic characteristics
- Communicate effectively in writing and verbally in English
- Work in a fast paced environment and maintain emotional control and professional composure at all times
- Organize and prioritize responsibilities and duties efficiently
- Maintain the computer literacy required to meet the responsibilities of the position
- Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
- Supports and provides Crisis management and intervention
- Turns in receipts, case notes, expense reports, mileage reports, and other required documentations for budget and billing on time.
- Assist case management staff in making referrals to outside agencies, as necessary, and provide follow-up.
- Interview potential interns and candidates for vacant positions.
- Creates and completes informational presentations at conferences and other professional meetings approved by Regional Director.
- Assist case management staff in conducting job site visits and home visits to ensure client gets to the job on time
- Attend conferences and serve on youth councils, coalitions, and task groups as approved by Regional Director.
- Ability to maintain confidentiality with clients and staff.
- Must have basic assessment skills and ability to work as part of a team.
- Other job duties as assigned.