Customer Advocate

Partnered Staffing - Kelly Services
 Abilene, TX

Company Description

Kelly Educational Staffing is the largest provider of substitute teachers nationwide. We are a full service, cost savings solution for all your educational staffing and placement needs ... and so much more. We can even help with the management and placement of your non-educational staff such as office clerical, administrative, food service, janitors, school nurses ... you name it, our staffing services cover it.

Job Description

Customer Advocate

Abilene, TX


Kelly Services Inc. is currently seeking to place multiple Customer Advocates in temporary to hire opportunities for Blue Cross Blue Shield in Abilene, Texas.


Under supervision, this position is responsible for working on the phone all day in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.


Pay Rate: $11.66/hour

Type: Temporary to Hire

Start Date: April 25, 2016

Work Hours: 7:00AM-8:00PM (8 hour shift)

OT may be required

Work Days: Monday-Friday- Some Saturdays may be required

Must successfully complete 8 week training period without absences

IMPORTANT INFORMATION: This position is being recruited for by a remote office, not your local Kelly branch. To be considered for this position, you must submit your resume online. If you have questions regarding this position, you may contact Jinky at JINE044@KELLYSERVICES. COM.


Job Requirements:

High school diploma or GED

6 months customer service experience OR 6 months office experience

Data entry and/or typing experience

Interpersonal, verbal and written communication skills

Analytical and organizational skills and independent decision making skills

Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks

Preferred Job Requirements:

9 months customer service experience

Knowledge of medical terminology and anatomy

Proven ability to learn quickly and adapt to change

Referral preference given to applicants able to take and meet testing criteria


Additional Information

Why Kelly?

At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

As a Kelly Services candidate you will have access to numerous perks, including:

  • Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
  • Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
  • Service bonus plan
  • Holiday pay plan
  • Weekly electronic pay options
  • Free online training campus available
  • Exclusive online employee community
  • Employee assistance program (EAP) available at no cost
  • Corporate discounts
  • Transportation spending accounts

To be considered for this position, you must submit your resume to jusb479@kellyservices. com

Due to the high volume of responses anticipated, only qualified candidates will be contacted.