Learning & Development Program Manager

CustomInk Fairfax, VA

Are you a superstar Learning & Development wiz who loves to build and grow learning programs and people? Do you have the skills and desire to help people discover their passions, strengths, and direction within a dynamic and rapidly growing company? Want to do that in a friendly, values-driven, "t-shirt & jeans" environment?

If you answered yes to all the above – and you've got the track record to back it up – read on!

Custom Ink is the leading online provider of custom apparel and accessories for groups and occasions. With 1,600 team members or "Inkers", we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from institutions such as Fortune Magazine.

How you'll make a difference:

We're looking for a top-notch individual who's excited to roll up their sleeves and help deliver on the goals we've set for our talent and development function. With more than 1,600 team members in multiple locations and functional areas, we are passionate about the well-being and success of our team and have earned frequent recognition as a top place to work. We have ambitious plans to redefine our market, so we need to accelerate the growth and development of our leaders, team members, and the organization as a whole -- which means we have our work cut out for us!

As our Learning & Development Program Manager, you will help lay the foundation for our future; from building strategic capabilities to personal competencies, you'll help empower the organization through education and create a community of learning that will support our strategic goals and aspirations over time. To be effective, you'll need to develop strong relationships across the enterprise. Listening and collaboration will be key to ensure the development and delivery of learning strategies effectively serve varying roles and business needs.

This role has the potential to impact the health and growth of our team members, the direction of our business overall, and the outcomes our teams are able to provide for our customers. It demands someone with the know-how, track record, and passion to tackle challenges, find solutions, and have fun every now and then. This role is part of our Team Development (HR) team, which operates across the enterprise, and reports to our Director of Talent & Development.

What you'll do:

You will have broad responsibility for delivering, and constantly improving the internal learning community we've called InkyU. You'll be central to the delivery of learning through a variety of channels, serving numerous audiences, on varied topics - all designed to support the growth and engagement of our teams, the results of our business, and focus on innovation.

As our Learning & Development Program Manager, you will own refining and revising a multi-year learning plan based on a number of factors so you have to think big picture. Our learning deliverables should continue to encompass skill needs identified by emerging strategic priorities, ongoing leadership development at all talent levels, high-potential career pathing, and ongoing individual discovery opportunities.

High quality execution and measurable results are also vital to ensure we provide top-notch learning and development experiences for our team. No detail is too small to make a difference. You'll be responsible for collaborating with vendors and internal leaders as well as subject matter experts to ensure the design and delivery of learning opportunities is efficient and effective. We love data so evaluations, assessments, and alignment of impact to our strategic objectives are a must. You'll manage, interpret, and analyze business data to make learning and development recommendations and measure impact.

You'll help with the implementation and evolution of various resources, tools and technology, including our e-Learning platform. Along those lines, learning opportunities and programs will serve individuals and teams across numerous locations (including international), and must be as dynamic, agile, flexible, and relevant as possible to serve just-in-time needs along with building organizational capabilities over time. Development of learning solutions may mean curating or blending existing programs, opposed to relying on more established, formal programs.

How you'll be measured:

We strive to assess performance in a balanced way and will be evaluating the success of this role based on:

* Organizational execution against our operating and strategic objectives

* Team satisfaction and wellbeing

* Organizational depth and "bench strength"

* Workplace excellence (including "top workplace" recognition)

What we're looking for:

This role will have tremendous impact so we're looking for a serious performer with the following under their belt:

* Passion for designing and delivering innovative and effective high quality learning programs which are valued and desired experiences

* 5+ years experience in relevant field with demonstrated ability for designing and implementing corporate learning and talent development programs

* Strong knowledge of effective learning design, delivery principles, and training technologies

* Aptitude for learning and using technology for both learning design/delivery and data analysis

* Practical program management and administration experience, including excellent organizational and time management skills

* Practical experience consulting with business partners to identify needs and develop innovative solutions

* Excellent written and verbal communication skills, including ability to effectively and credibly communicate with audiences at all leadership levels

* Innovative and proactive problem-solving skills with the ability to exercise integrity and sound judgment in complex and ambiguous situations

* Demonstrated drive to achieve results

This role will be based in our main office (Fairfax, VA) but serve all locations so some travel (less than 10% of your time) will be required.

Please submit your resume, cover letter and work samples. Candidates may be asked to deliver a training session.

As with all roles at CustomInk, you must also embody our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.

What you'll get:

There are lots of attractive opportunities for someone like you, so here's what makes this one special:

* It's a company you can take pride in

* You'll be part of a fun, collaborative, and effective team

* Within your own group, you'll be starting with terrific people

We provide competitive comp and great benefits. This is a special opportunity to help create tremendous value in our fun, intense, and results-oriented environment.

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