Phlebotomy Technician

Trinity Health Corporation Silver Spring, MD

MD140_20020 Laboratory Support Services

Expected Weekly Hours:



Day Shift

Position Purpose:

Job Description Details:

General Summary:

Performs phlebotomy specimen collection on all patients according to standard operating practices. Patients are properly identified and specimens are properly labeled during the collection process 100% of the time with strict adherence to policy and procedure. Participates in specimen processing, distribution and central accessioning. Accurately processes and accessions all incoming laboratory specimens. Responsible for confirming all required patients and specimen identification information is correctly documented. Primary laboratory communication liaison between physicians, nursing units, physician offices, patients, general public and laboratory sections via telephone and in person. Provides information regarding test reports, the status of tests in process and clarification of physician orders. Generate reports for charting and assist in the charting of reports to patient care units. Perform all other required reporting functions of laboratory reports via mail and fax and function as receptionist to incoming customers of the Department of Laboratory Services.

Supports the Mission of Trinity Health and Holy Cross Hospital.

Minimum Licensure/Certification Required (if applicable):


Minimum Knowledge, Skills, and Abilities Required:

1. High School graduate, GED or higher required;

* and-

2. Six months previous professional experience as a phlebotomist in a hospital setting with demonstrated competency in performing the full range of specimen collections, client services management, and strong interpersonal skills strongly preferred.

3. One-year recent experience performing phlebotomy procedures strongly preferred.

4. Must have the demonstrated ability to perform successful venipuncture procedures without assistance.

5. Individual must possess ability to work independently with minimal reliance on supervisory support.

6. Must be able to effectively manage time and scheduling without direct supervision and demonstrate flexibility and adaptability.

7. Must be able to communicate with patients, physicians, and hospital staff in an effective, courteous and professional manner.

8. Must have the ability to read, write and demonstrate an understanding of the procedures involved in specimen collection and routine testing.

9. Ability to work in harmony with other personnel.

10. Demonstrates basic computer literacy.

11. Demonstrate comprehension, skill and command of the oral and written English language.

12. Ability to transport specimens to the laboratory quickly without interfering with the specimen integrity.

Working Conditions:

Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to lift patients weighing up to 35 pounds.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Environmental Conditions: The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

Scope of Responsibilities (extent and range of responsibility and accountability):

Primary Responsibilities

1. Must demonstrate good judgment and be able to make independent decisions based on known procedures and policies.

2. Responsible for accurate patient and specimen identification at all times.

3. Must be proficient in venipuncture of patients over six months of age.

4. Must be proficient in specimen collection using micro collection techniques such as heel stick for infants less than six months of age and finger-stick method for children over six months and adults.

5. Must be proficient in venipuncture of elderly patients.

6. Performs all forms of phlebotomy proficiently (For example, bleeding times and blood cultures)

7. Identify care needs of patient and/or family members, implements interventions and utilizes equipment necessary to meet the specific needs of the patient population served.

Neonates _________

Infants _________

Pediatric _________

Young Adults ___________

Middle Age Adults _______

Late Adults __________

8. Independently plans and coordinates daily activities.

9. Must have the ability to prioritize patient specimen collection and delivery in a manner that best serves the customers' needs.

10. Must be proficient in specimen collection using micro collection techniques such as heel stick for infants less than six months and fingerstick method for children over six months and adults.

11. Ability to handle frequent patient contact that requires patience, empathy and ability to work in stressful situations.

12. Daily responsibilities include scheduling specimen collection in a time effective manner, and maintaining a clean and well stocked collection tray.

13. Works safely with infectious, hazardous and toxic materials.

14. Actively participates in continuing education and maintains current knowledge of hospital, departmental and related external agency technical, administrative, safety and regulatory polices.

15. Interacts with physicians, laboratorians, health care professionals and other professionals regarding patient care issues.

16. Maintains patient, quality control, quality assurance and other related records.

17. Utilizes time, material and equipment resources in an efficient, safe and cost effective manner.

18. Actively participates and assists in external and internal education programs.

19. Performs other related duties as assigned.

Secondary Responsibilities

Limited test procedures that are classified as waived under current FDA / CLIA regulations, (See: with appropriate training and education and direct supervision by Point of Care Coordinator as listed below:

* Have earned a high school diploma or equivalent, and have documentation of training appropriate for the testing performed prior to analyzing patient specimens. Such training must ensure that the individual has:

oThe skills required for proper specimen collection, including patient preparation, if applicable, labeling, handling, preservation or fixation, processing or preparation, transportation and storage of specimens, and

o The skills required for implementing all standard laboratory procedures, and

o The skills required for performing each test method and for proper instrument use, and

o The skills required for performing preventive maintenance, troubleshooting and calibration procedures related to each test performed, and

o A working knowledge of reagent stability and storage, and

o The skills required to implement quality control policies and procedures of the laboratory, and

o An awareness of the factors that influence test results, and the skills required to assess and verify the validity of patient test results through the evaluation of quality control sample values prior to reporting patient test results.

Reporting Relationship:

* Reports to the Manager of Laboratory Support Services or designee

* Uses independent judgment occasionally to resolve problems and notification of supervisor of resolution.

* Assumes responsibility for work performed and works with minimal supervision.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard to Minority/Female/Disabled/Veteran (M/F/D/V) status.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.