IT Services Business Analyst, Senior

Booz Allen Hamilton Inc. Chantilly, VA

Job Description Job Number: R0020454

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

IT Services Business Analyst, Senior

Key Role:

Analyze, assess, and document key business functions and cost structures for an IT Network Managed Service Provider (MSP). Develop cost or cost recovery models associated with the provider's orderable services described in a service catalog along with the enabling technical services. Maintain responsibility for being deeply immersed and knowledgeable about the MSP's core services, business functions, processes and workflows, interfaces to the customer's financial processes, and dependencies with peer IT provider business functions. Analyze and maintain business plans describing service provider cost structures, billing, and payment support information to enable billing or invoicing of ordered services to a diverse customer set. Provide business and financial recommendations to move from a Cost-Plus to a Fixed-Price set of managed services. Present analysis and work products to the contractor PM and customer Program Management Office (PMO), as needed.

Basic Qualifications:

* 8+ years of experience with IT business analysis and cost analysis

* Experience with IT Managed Service Provider (MSP) business models, including service catalogs and Service Level Agreement (SLA) adherence

* Experience with developing cost recovery models, including technology lifecycle costs and labor activity costs to support standard service pricing

* Experience with the customer Program Management Office (PMO)

* Experience with Microsoft Office and SharePoint

* Ability to work in a fast-paced, dynamic, collaborative team environment

* Active TS/SCI clearance with a polygraph

* BBA, BA, or BS degree

Additional Qualifications:

* Experience with ServiceNow capabilities

* Experience with government budget and financial management processes

* Experience with Net Book Value concepts

* Possession of excellent oral and written communication skills

* ITIL v3 Foundations Certification


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions. Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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