Manager, Learning Development

Marriott International Bethesda, MD
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Job Summary

The Manager, Learning Development supports the development of training across all Marriott disciplines and brands globally. This position requires creativity and flexibility as it will work with a variety of subject matter experts and develop for many different audiences. Knowledge of design and development methods in the hospitality or service industry is critical to the success of this position.

This individual will design and develop training that facilitates behavior change, transfers critical knowledge, and develops technical and strategic skills in our associates. Assists Director, Learning Development in evaluating the effectiveness of training programs and ensuring training meets the business needs and objectives.

This associate will support business as usual operations as well as the build and implementation for new initiatives, integration efforts, enhancements and upgrades to existing training for the groups supported. The individual plans and analyzes the functional and business support of specific learning needs and works closely with business leaders, numerous internal support teams, and vendors to ensure the successful development and integration of the learning deliverables.

Reports to: Director, Learning Development

Candidate Profile

Successful candidates should possess knowledge and experience in the subjects below and demonstrate strong leadership and relationship skills as follows:

* BS/BA degree is required. Advanced degree or additional certification a plus.

* Minimum of 3 years of instructional design and development experience

* Knowledge of and demonstrated ability in applying adult learning theory and iterative instructional design methodologies (i.e., ADDIE, Successive Approximation Model (SAM)).

* Experience in designing, developing, and implementing high impact learning solutions, using a variety of innovative approaches.

* Able to prioritize and execute tasks in a high-pressure environment.

* Excellent written communication skills.

* Program and project management skills.

* Development experience using Development tools, e.g., Articulate, Storyline, Captivate, Lectora, Adobe Creative Cloud Applications.

* Hospitality Industry expertise preferred with general knowledge of corporate disciplines including Human Resources and Finance

Core Work Activities

Design & Development

* Able to build learning items from analysis, design and storyboard, through development of final deliverable

* Utilize creative thinking capabilities to design and develop client specific products.

* Able to interact with subject matter experts across a variety of clients, e.g., discipline or brand, to design and develop effective learning solutions.

* Clearly and concisely present ideas to clients on learning item design.

* Work with other instructional designers or external vendors to complete projects.

* Package multiple items to create curriculum, as appropriate.

* Build and test items in learning management system as part of the deployment activities.

Business/Functional Results

* Design, develop and implement training strategies, programs and processes as they relate to Brands and disciplines to include modes that are high tech, high touch.

* Explore alternative methods/mediums of providing training to the field.

* Manage time and resources to meet project deadlines, budget goals and changing business and/or market needs.

* Ensure training is global and applicable across all brands/audiences within each discipline when applicable.

* Create e-learning using software such as Captivate and Articulate Storyline, and other e-learning programs and web and video conferencing software.

* Solicit and incorporate feedback from subject matter experts and assess evaluation feedback to make appropriate changes.

Managing Execution

* Work as a project leader to achieve results in a team environment.

* Manage multiple projects and processes on time and on budget.

* Identify methods for measuring the effectiveness of training.

Building Relationships

* Collaborative approach; serves as a team player; Ability to work with global teams from different cultural backgrounds.

* Develop relationships with internal and external stakeholders, across regions, brands, and disciplines.

* Foster team work, maximize efficiencies, and work to promote effective synergies between the Development and Delivery teams, within L D, and with partner disciplines.

* Work along with business partners to ensure training meets the needs of the individual stakeholders and audience members.

Learning & Applying Personal Expertise

* Utilize strong field experience to ensure training meets the needs of the audiences represented and are effective in the learning and development of the participants.

* Develop knowledge of disciplines supported, across all brands.

* Be proficient in all software programs necessary for the position: Word, Excel, PowerPoint, Captivate, Articulate and others as needed.

Specific Candidate Profile

* Competencies:

* Comfortable with complexity, ambiguity and change. Must accept and adapt to change; understand that change is a constant and necessary path for improvement and growth.

* Ability to learn quickly when facing new problems; a relentless and versatile learner; analyzes both successes and failures for clues to improvement; experiments and works diligently to find solutions; enjoys the challenge of unfamiliar tasks.

* Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders, vendors and external constituents; and ability to influence change through these relationships.

* Ability to work in a deadline-driven environment - establishing goals and delivering against the objectives of assignments to meet time, budget and quality criteria.

* Ability to deliver results under difficult conditions and demonstrated balanced judgment under pressure.

* Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

* Ability to communicate with non-technical people about technical issues.


* Well organized and detail oriented.

* Manages time well, correctly prioritizes tasks, and is flexible.

* Possess strong content writing ability, creativity, attention to detail and excellent proofing and editing skills.

* Excellent presentation and public speaking skills. Presents ideas, expectations, and information in a concise well-organized manner.

* Effective listening skills aimed at encouraging diversity of ideas and a willingness to resolve conflicts in a positive manner.

* Critical thinking skills & analytical approach to problem solving and driving toward solutions.

* Demonstrates self-confidence, bias for action, focus, and the ability to self-manage.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.