Windows Systems Engineer

CVent, Inc. McLean, VA

Systems Engineer

Cvent, Inc. (www.cvent.com) is the world’s leading provider of cloud-based software for meetings and event management. Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the estimated $565 billion global meetings and events industry. Having over 2600 talented and dedicated employees, we are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Austin, Dallas, Draper, Atlanta, and LA. Internationally we have offices in New Delhi, India, London, England, and Fredericton, CA. Cvent has received several awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. We currently have job openings across all departments and locations and are looking to add valuable team members to further strengthen the company’s DNA.

About the Windows Systems Engineer Opportunity
You have the unique opportunity to work with modern and highly scalable global systems. You must be an avid technology enthusiast with experience supporting data centers, hardware, and physical and virtual servers in a production environment and can understand, automate, and troubleshoot large and complex infrastructure.

You will play an important role on a highly skilled and technical international team that automates, builds, and maintains our growing worldwide IT infrastructure that is critical to the success of Cvent. You will be hands-on and expected to take ownership and make technical contributions. You will be responsible for managing, administering, and supporting infrastructure across all our global data centers and cloud providers.

Position Duties:

  • Build, configure, support, and manage bare metal and virtual machines running Microsoft Windows and the services our applications depend on
  • Install, configure, troubleshoot, monitor Windows and SQL clusters
  • Install, configure, troubleshoot, monitor Active Directory
  • Support and automate deployments, configurations, and other tasks using scripts, Chef, Jenkins, and other methodologies
  • Support our self-hosted and AWS infrastructure including Amazon CloudFront
  • Resolve hardware failures independently or with vendor support
  • Resolve complex issues related to a variety of server and compute platforms that host Cvent’s SaaS products and critical Corporate Systems
  • Troubleshoot problems. Seek out issues, and resolve them
  • Maintain highly available, high quality, healthy systems for production and staging environments
  • Monitor and manage infrastructure using Datadog, Zabbix, New Relic, Icinga, and VictorOps
  • Escalate issues when necessary, involve, and work with other engineers and/or stakeholders
  • Create policy and documentation when necessary. Write runbooks for NOC team members to follow
  • Provide best practices and recommendations
  • Ability to work occasional nights and weekends to deal with outages and maintenance windows
  • Be part of a team. Share knowledge. Be open, honest, and have a positive attitude
  • Other duties as assigned

Candidate Requirements:

  • Excellent operational knowledge of Windows and clusters
  • Excellent operational knowledge of Active Directory
  • Familiar with HP, Dell, or Cisco UCS servers
  • Familiar with 3Par, Cohesity, Pure, or Nimble storage
  • Experience supporting enterprise production environments
  • Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training
  • Familiar with VMware
  • Maintain relationships with vendors and proactively manage trouble tickets, and follow through to ensure 3rd party work is completed timely, accurately, and cost effectively
  • Knowledge of LAN and WAN networks, TCP/IP, DNS, DHCP and HTTP
  • Familiar with ITSM tools and processes – ITIL Incident/Problem/Change management
  • Identify, prioritize, and address infrastructure issues before they cause an outage
  • Desire and ability to own problems and solve them
  • Team player with excellent communication skills and positive attitude
  • Ability to manage assignments independently
  • Technical knowledge of several monitoring and analytics tools such as New Relic, Nagios, Solar Winds, Splunk, and AWS Cloudwatch
  • Experience maintaining a secure production environment
  • Experience with distributed application architectures
  • Research and recommend innovative, and where possible automated approaches for administration tasks
  • Ability to plan, hold self and others accountable to SLAs, and follow-up with others
  • Understand multiple systems and areas of functionality in a highly dynamic environment
  • Effective oral and written communication skills. Must be able to clearly communicate status and urgency information using telephone, instant message, group chat, and email
  • Ability to understand priorities and escalate accordingly
  • Flexible, versatile, and adaptable to day to day activities
  • Experience working in a team-oriented, collaborative environment

 

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