Work from Home Customer Service Representative (Evening Shift)

World Travel Holdings, Inc. Remote, OR

Would your life benefit from working evening shifts only? Are you passionate about providing excellent sales and service? Do you have the discipline to work from home? If yes, we may have the role for you!

World Travel Holdings is seeking Customer Service Representatives to support our mission of delivering a remarkable experience to our customers. From the comfort of your home, you will handle inbound sales and customer service calls focusing on one call resolution. Available schedules have start times between 1pm to 3pm EST.

Interested but don't have travel industry experience? Not a problem! We'll provide you with the equipment, training and support you need to be successful!

Watch this video to learn more…


* Effectively handle 2 - 3 inbound sales and service calls per hour

* Accurately book and confirm vacation reservations in a timely manner

* Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience

* Utilize available resources to efficiently handle customer requests

* Consistently meet or exceed performance goals and maintain productivity standards

* Be engaged in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives


* Experience Level: Customer service and sales experience with high volume customer interaction.

* Sales and Service: Assertive closing skills to overcome objections and drive sales, and ability to delight customers while creating a remarkable experience.

* Availability: Be available to complete the 6 week training program set for 12pm-9pm EST, Monday - Friday and be prepared to work full-time between 35-45 hours/week based on business needs. Must be available to work schedules with start times between 1pm to 3pm EST including weekends and holidays.

* Reliability: Proven attendance track record of reliability and punctuality.

* Communication: Amazing phone presence and ability to communicate through all mediums (verbal, listening, written) in order to win customers over quickly and sell them their dream vacations.

* Passion: Project a positive attitude and enthusiasm for travel; after all, we're selling fun!

* Tech Savvy: Strong typing skills, internet navigation, instant messenger tools, and proficient with Outlook and Microsoft Office. Applicants should be comfortable and ready to adapt to new technology.

* Receptive: Open to receive coaching feedback and apply learnings.

* Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.

* Remote environment: Must be able to provide a designated space for a home office free of distractions, high speed internet connection (Minimum Internet speeds of 2.0 Mbps upload and 5 Mbps download) and a separate phone land line (not over the internet) dedicated to this position (see work at home page for more details). Please note this home office must not be in the same residence as another current World Travel Holdings at home employee.

* Residency: Must be a resident and live in one of the following states: AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MS, MO, MT, NV, NE, NH, NJ, NM, NY, NC, OK, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, and WY.

What should you expect?

* Schedule: Available to work schedules that have start times between 1pm to 3pm EST only. You must be available to work full-time between 35-45 hours/week based on business needs.

* Tech Savvy: You will have multiple browsers open at the same, instant messages popping up, and emails coming through all while navigating through several systems and maintaining an engaged conversation with our customer.

* Pay: You will receive an hourly base pay plus weekly and bi-weekly incentives based on performance.

* Training: Must complete and pass 6 weeks of training, as well as, complete on-going training modules to improve product knowledge. Training is held Monday-Friday from 12pm-9pm EST.

* Work At Home: It's convenient, but it doesn't work for everyone. Although you're home, your role is part of a virtual call center so you must be disciplined, available, and resourceful to meet business demands. You'll need a space free of distractions with a stable phone and internet connectivity (minimum Internet speeds of 2.0 Mbps upload and 5 Mbps download) in order to assist our customers. Please visit to test your current internet speeds.

* Environment: Expect to move fast, adapt to changes, and work under pressure to meet deadlines. You can also expect a team of professionals who are available to help you navigate and grow.

* Equipment: We'll provide you with a phone and computer equipment needed.

* Benefits: Eligible 90 days after hire to include medical/dental, 401K, paid time off, and more.

* Travel Opportunities: Experience the industry first hand through deeply discounted cruises, access to travel agent rates, FAM trips, an annual rewards cruise for top agents, and much more.

Are you ready to join the fun? You're just 3 steps away...

Complete your profile and leave your resume by clicking on Apply.Take our online assessment which only takes about 30 minutes.Sit back, relax, and we'll be in touch with the next steps.