Customer Success Manager - NYC Area - Enterprise SaaS - (Work From Home)

Clari New York, NY

Customer Success Manager - NYC Area - Enterprise SaaS

Work From Home Role

* Only Applicants with direct Salesforce administration experience in a customer facing technical role will be considered.*

This is an amazing opportunity for a curious and driven problem solver -- a team player who loves thinking outside of the box in order to win. If this sounds like you, let's talk!

Starting with the sales organization, at Clari, we're creating software that people love to use and solving BIG problems for our customers -- transforming the way they make decisions, how they work, and how they grow. And, we have an ambitious vision. The race to take the $342M enterprise software market into the future is just getting started, and Clari is leading the way.

We've built a modern sales platform that addresses the critical "opportunity-to-close" process that combines artificial intelligence with a next generation approach to user experience design. For more almost 4 years now, we've been delivering results and transforming the way our customers sell (e.g., Box, VMware, Aruba Networks, and Juniper Networks to name a few).

As a Customer Success Associate, you'll be on the front lines supporting our customers, and partnering deeply with other teams - from sales and engineering, to our product management, and our executives - to set them up for success. You'll be instrumental in the post-sales process, from initial customer onboardings to full scale deployment -- and will have ultimate responsibility for the renewal.

Day-to-day, you'll be running your own meetings to uncover customer pain points, building out our solution to match their needs, training teams how to win on Clari, and building strong relationships with some of the brightest sales minds in the industry.

We have a unique approach to Customer Success, and truly believe in partnering with our customers. They think of us as extensions of their teams and we have the opportunity to be strategic advisors with our industry best practices. It's hugely satisfying work that's key to the success of the company. You'll never be bored and we think you'll love being a part of our team!

Clari is a fun and fast-growing Silicon Valley innovator offering outstanding benefits and a collaborative environment. We were named a top tech company in the Bay Area to work for by the Bay Area News Group for the last couple of years.

Responsibilities

* Drive success across customers and ensure they are on track to renew and expand

* Ensure customers realize value and leverage all aspects of the product

* Work with new customers to develop implementation and rollout plans across their entire organization

* Proactively engage customers to drive product adoption and optimal product experiences

* Configure product customizations to address customer needs

* Build relationships with key customer champions, including VP Sales Operations, VP Sales, other executives and sales leadership

* Track customer usage metrics and respond to any customer deployment or product issues

* Create materials for Quarterly Business Reviews & conduct QBRs with customer champions

* Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps and troubleshooting procedures

* Develop and maintain product expertise, including best practices to provide value to customers

* Share your customer expertise with the Product and Engineering teams to drive product improvements and contribute to the product roadmap

* Contribute to the growth of Clari by being a Brand Ambassador and assist in the hiring of great talent

Qualifications

* BS/BA degree or equivalent

* 3-5 years' experience with technology and able to learn new technologies quickly

* Customer-focused, enthusiastic, positive and service-oriented

* Prior experience with SAAS applications (preferably Salesforce)

* Prior experience in sales, account management, customer support or customer success

* Prior consulting experience is ideal

* Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate and train effectively

* Skilled at problem-solving, decision making, and ability to navigate challenging situations in a professional manner

* Excited to learn new technology and become a product expert

* Desirable to have some Salesforce or Microsoft Dynamics user and administration experience

* Strong analytical skills, coupled with the ability to think "outside-the-box"

* Ability to work with minimum direction to achieve goals

* Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations

Why Clari?

Clari is a fun and fast-growing Silicon Valley innovator offering outstanding benefits and a collaborative environment. We were named a Best Company to work for in the Bay Area by the Bay Area News Group and received a Top Culture Award from Entrepreneur.

Clari offers a cloud-based service building on advanced data science and heavy use of mobile. We help our customers do two things they've never been able to do before: (1) make better business decisions by analyzing massive data sets across their CRM, mail, calendar, news, financial data, and social media; and (2) enjoy a web and mobile software experience their users actually love. Not just use. But love.

We'd like to give you some reasons why Clari may be the perfect next step for you. If you're interested, you'll see more detail on this list at http://info.clari.com/best-places-to-work/.

* Culture: personal growth, independence, and teamwork. More on our culture here from our CEO.

* Clear focus: our first customers are business-to-business sales teams. Sales is so critical to our customers' growth that these teams spend $9 billion per year for software

* Executive team: a savvy, high-speed team on their third company with deep market experience.

* Customers: leading companies who run their business on Clari.

* Investors: top VCs Sequoia, Bain Capital, and Northgate led our $40 million in funding and make up our superb, supportive board.

What's left to add? You.

Creating a new generation of business software takes creativity, experience, and plain hard work. Our customers are happy, but — like us — they want more. We need hungry, world-class, team-oriented colleagues to reach our vision of business software users actually love. Not just use. Love.

Let's talk about whether Clari is the next logical next step for you.

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