Appliance Supervisor - Tucson Mall

J. C. Penney Company, Inc. Tucson, AZ

General Description

Job Purpose Position Description:

Appliance Supervisors are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in–depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.


* Accountable for consistently prospecting, providing customer service, achieving sales and service objectives to-drive profitable sales growth.

* Proactively interact with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products or services.

* Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele.

* Actively listens to customer requests and issues to find solutions and deliver a positive customer experience that results in a sale.

* Ensure products are displayed according to core standards.

* Partners with other associates to replenish department and/or takes personal action to replenish products/displays from stock room.

* Responsible for training, coaching and developing associates on the company's core standards to ensure customers receive exceptional service.

Skills & Characteristics:

* Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

* Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

* Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Preferred Qualifications:

* High school diploma or equivalent

* 2 Years Appliance Sales Experience

* Experience with computers and web-based systems

* 3 + yrs. of customer service experience in a fast-paced retail environment

* Experienced in training and coaching others on selling techniques

Job Title: Appliance Supervisor - Tucson Mall

Location: Tucson, AZ, United States - Tucson Mall 4530 N Oracle Rd

Job ID: 1038689

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