IT Operations Analyst (10207)

Rockland Trust Plymouth, MA

Rockland Trust is currently seeking an IT Operations Analyst to work with our Information Technology Department in Plymouth. This position supports the centralized detection, assessment, communication and remediation of security vulnerabilities and responsibilities administering many IT applications and platforms.

Responsibilities & Duties

* Strong communication and documentation skills.

* Manage the CME vulnerability scanning infrastructure, services, schedules and reporting processes. Research and remediate most known and new vulnerabilities provide solutions to foster the initiative through. Escalate vulnerabilities that require risk assessment or alternate mitigation strategies to determine enterprise mitigation requirements. Within defined bank SLA's.

* Verify implementation and makes adjustments to vulnerabilities while documenting the solution and providing clarification and support.

* Prioritize the order in which the organization addresses vulnerability remediation based on established risk remediation profiles. Assist teams with vulnerability remediation planning based on risk level and required remediation target timelines.

* Design and recommend 3rd party foundational software hardening standards (examples are Apache, Tomcat, IIS etc).

* Works with Information Security to create operational security solutions and procedures.

* Experience with Linux and Windows systems, Citrix, VMware and cloud computing.

* Must be able to establish and maintain effective working relationships.

* Ability to multitask and enjoy working as a team member as well as independently.

* May be required to lift and/or move up to 50 pounds.

Required Skills


* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

* Ability to write reports, business correspondence, and procedure manuals.

* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Required Experience

* Bachelor's degree in Computer Science from an accredited college or university; or equivalent education/experience in the computer science field.

* Minimum of five years' experience with Microsoft Operating System and software at both the server and workstation levels (Windows 7/8/8.1/10, Windows Server 2008/2012, Exchange 2010 and newer, SQL server 2008 and newer, Active Directory, etc.).

* Experience with patch and vulnerability management solutions.

* Experience with Citrix XenApp, Netscaler, and DLP solutions.

* Experience with VMware vSphere 5.1 or newer.

* Experience with Java, Apache and IIS.

* Familiarity with CVSS scoring and security standards, such as NIST Cyber Security Framework, NIST SP800-53, COBIT, ISO27001, is a plus.

* Ability to interact and communicate with internal and external users and vendors on both technical and non-technical matters.

* Familiarity working in a regulated financial industry environment preferred.