Marine Dispatcher

Ozinga Mokena, IL

Essential Duties & Responsibilities:

Dispatch will interact with customers, vendors and company operations with a professional and service orientation. Dispatch will processes all orders, determines vendor/haulers selection, maintain relationships with suppliers, all while maintaining necessary information in the proper system for the billing and payment process. This position will work directly with customers and vendors/suppliers to ensure highest levels of service, satisfaction and profitability.

Essential Duties and Responsibilities include the following (other duties may be assigned):

- Process customer, and vendor inquiries and orders using dispatch system.

- Solicit and schedule orders in a timely and efficient manner.

- Manage terminal inventories with customers to produce efficient barge usage.

- Schedule boats in a manner that maximizes efficiency and profitability.

- Schedule terminal unloading and loading with customers and vendors.

- Manage customer and vendor relationships.

Job Requirements:

- Extensive knowledge of the Illinois waterways, Chicagoland, and its surrounding areas.

- Good computer skill and general knowledge of Microsoft Office and dispatch software

- Communicate effectively with a wide variety of customers and be an effective problem solver

- Remain calm in high pressure situations.

- Ability to make quick decisions that meet established goals when under pressure.

- Read and understand maps.

Physical Demands:

This position involves working in an office atmosphere throughout the year. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Customer contact may result in stressful situations.

- Extensive email, text and phone communication.

- Handle extended hours during peak season / as business deems necessary.

Varied work schedule – split coverage during peak demands. Boats operate 24/7 and will require night and weekend phone coverage as needed. Nights and weekends will be split with other dispatchers.